Saturday, July 22, 2006

Business Special: More Trouble Ahead For Uchumi

In all the hype being generated by the media and show of goodwill towards the Uchumi Supermarkets rescue efforts, alarm bells are beginning to ring loudly in my ears.

I really started to get nervous when I heard about the latest move by the new supermarket chain management to raise extra funds from shareholders. In the plan, shareholders will lend a minimum of Kshs 10,000 each to Uchumi. In fact the plan was to initially get a minimum of Kshs 100,000 from each shareholder. Shareholders quite rightly pointed out that this was too much for most of them.

What is going on here?

Uchumi has tried to raise funds before, in a bid to recover. It didn’t work. So what is so different this time?

This is not the time to raise money. It is time to be scrambling for a solution that will stop the “profuse bleeding” Uchumi is currently suffering.

My big worry is that, nothing has really changed at Uchumi to warrant such optimism. In fact personally I am very skeptical after reading the names of the management team put in place to rescue the retail giant. With all due respect to the persons named one of whom I know very well and is an excellent manager; the problem is that none of them have any track record of a turn around, let alone the turnaround of a retail giant of the size of Uchumi. Let us get something very clear here, the kind of trauma doctor who daily handles patients bleeding to death in an emergency room does not have the same skills as a GP working in some quiet, sleepy countryside clinic where he knows all his patients by name. Both are doctors but the situations are vastly different.

The people who have been appointed at Uchumi are good managers, but not “trauma” managers. They do not have what it takes to get the supermarket chain out of its’ current hole. In fact currently there is only one Kenyan I know who would have a fighting chance of accomplishing this mission. I have mentioned his name before here. Suresh Shah former MD of Uchumi. It would not surprise me in the least if he has already been approached and has probably declined. If this is true then you get my drift of how serious the situation at Uchumi really is.

Scandals not withstanding, Nakumatt in their favored position and offering unfair competition to Uchumi, are still up and running. The marketplace situation that was theer when Uchumi initially “bled” to death is still there. In other words, the fatal wound has returned for more beating and blows.

The way to achieve supermarket sales is by cutting prices and margins to attract the critical mass and sheer sales volumes that brings in the profits in any supermarket or megastore model. Yet Uchumi cannot afford to do this just now because they need the biggest margins possible to start stemming the red ink on their balance sheet. In my opinion, they need a clever idea or ideas that will enable them to keep big margins and still attract enough clientele.

I have also enquired on the ground and have found that one of the basic rules of a successful turnaround is being ignored by the current team. And that there is hardly anything radically different that the new management team is doing except operating with a much smaller staff. The marketing strategy of appealing to the sheer patriotism of Kenyan shoppers will surprise me if it works and will probably set a precedent of sorts in the annals of marketing history in Kenya if it stays in the air long enough. What will most probably happened is that any numbers being driven to the supermarket will soon dwindle as the attention of the Kenyan public drifts to other forthcoming hot issues like the rapidly approaching general elections.

My fear is that all this money that is going to be sunk in by shareholders will be lost and future more deserving cases will lose out as people will always refer to the Uchumi debacle. What those gallant Uchumi shareholders are doing right now is throwing money in a bottomless pit (that’s what debt is) and nobody knows for sure how deep this particular hole really is.

What should have happened is that the Supermarket chain should have worked on using the available government funding and the goodwill (some of their landlords have waived rent for 6 months) while keeping a close eye on performance before going overboard and collecting such huge amounts of cash from shareholders whose blind faith in Uchumi’s recovery is premature. The time to raise more money would have been when there were clear indications that the “bleeding” had stopped.

Let us not forget that we had some excellent managers, some with international experience, previously running Uchumi. They were not able to turn the tide. So what magic will the new management team do following the exact same path and approach that the previous management did?

Instead of raising money from the unsuspecting public the new management team should be discussing and implementing new strategy.

A comment a young bright Kenyan student who scored “B” aggregate in her Form four made in my hearing shortly after Uchumi callpsed, is still ringing in my mind. She asked how does a company like Uchumi go bankrupt? What she meant was that how do you collect so much money and still lose money?

My fear is that many of the investors being rushed into helping raise more money for Uchumi are thinking in their minds; how can Uchumi fail to recover this time?

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3 comments:

  1. I had or lost my shares in Uchumi. I was one of the many that believed the rights issue would turn the supermarket chains around (fell for the advertising and patriotic blitz). Alas June 1st 2006 my hopes were dashed. I'm still holding on the hope that in 2-3 years my investment will be recouped.

    However, I agree with your line of thought. Uchumi isn't just bleeding it's been having a serious hemorrhage over the years. I've not heard anyone pin point the exact cause of this situation. Instead I'm seeing behind closed doors meetings then cake, baloons and celebrations. Has the problem been solved though?

    In my amateur opinion, alot of consultations both locally and abroad should have been done over a long period of time (like 6 months). Now it's all about the rush to show that everything is ok when it isn't. If Suresh couldn't come back, was his opinion sought atleast?

    We need to send the new management team on training courses or visits to the likes of Tesco, Walmart, Kmart... even Malaysia's local supermarket chain called Giant which has a similar history with our Uchumi. It is now the largest and mwanainchi friendly supermarket chain in the country with hopes of exporting the brand... so what are these power houses doing that Uchumi isn't. Plain and simple: If you want a gourmet meal, read the recipe carefully and prepare meal slowly.

    ReplyDelete
  2. As a (collapsed) Uchumi shareholder, I am skeptical about the shareholder loan program which will be under-subscribed. The deadline is August 5, which is just when people will be focusing on Equity shares (listing Aug 7) and judging whether to put more moeny in a cheap mule in ICU (Uchumi) or a race-horse, that is much more expensive, but with much better prospects on paper (Equity)

    shareholder who -subscribe will be on par with the government, and behind the banks and suppliers, to be paid when Uchumi pays the government - and we all know the record of parastatals repaying government loans!

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  3. Hi Guys!
    Note what made Shuresh Shah unexampled MD/CEO second to none of either Kirubi or any other MD/CEO:-
    Shuresh Shah:-
    -Rejuvenated Uchumi from abnormal loss making to abnormal profit making Co.and even ranked in the Top Ten list of the best companies in the Nation.
    -When he was being hired, he knew where the loop-holes could be and had measures. He sealed all loopholes and/or any other potential ones.
    -Had no self-interest of the Co.
    -Valued and Managed on merit; making personal attributes a thing of the past hence resulted to be a performer.
    -Safeguarded Assets (Fixed and Current), hence developing a strong Internal Control System (SICS). Stock was well controlled, cash register was well checked by independent officers, all cash was being channeled to banks BEFORE use and procedures were followed to end.
    -Mechanism was put in place to check and control shop-lifting (internally and externally)
    -Strategised Business Plans, before making any expansion of the business, i.e, opening new branches.
    -Planned on budget and Forecasting/Forecasts (future events which could lead to failure of plans)
    -Equates all employees creating a good working climate for all.
    -Hired and promoted employees on merit and climbing the ladder sky was the limit.

    ReplyDelete

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