It seems banks are not the revered places that we once thought. Just a week after writing about a friend who suffered an infiltrated account under an indigenous bank, today the daily nation money magazine is reporting the case Mr. Walubengo who had chillingly similar woes but this time with a local subsidiary of a heavily capitalized international bank which they say was among last year’s aggressive lenders.
Mr. Walumbengo and his wife Alice first lost Kshs.32,000/-in 1996 when they were transferring their money from the Nyeri to
February this year the couple noticed some curious ATM withdrawals from their statements. Another Kshs.32,000/- had disappeared from their accounts between December, 2007 and January, 2008. Some of the withdrawals were made at midnight in locations where they didn’t even know the bank has ATMs. Incidentally the withdrawals were made in branches where the ATMs have no security apparatus like CCTV. The bank insisted that the withdrawals were made using Mrs. Walubengo’s card and heaped blame on her for letting someone else access it. But according to her nobody else except her husband knew her PIN number. They were simply asked to retrace their steps while the bank too carried out their investigations.
But the bank was not done with the couple yet. Even after reporting the case, another Kshs.4,000/- disappeared and they decided to freeze the account. Two weeks later they were hit with another weird withdrawal of Kshs.31,000/- in cash advances even when for over 10 years they had never used a credit card to withdraw cash. They closed the account in frustration. But after the credit card saga, an account that the couple keeps with the same bank for heavy medical expenses was infiltrated and they lost a further Kshs.43,000/-. The bank is still investigating that too.
An employee of the bank admitted that there are numerous card fraud cases and many are still being investigated.
This story is adopted from the Daily Nation Money Magazine.
See also: Is your money safe in the bank?